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How we got here

Hi, I’m Samantha Haizelden, founder of Watch Concierge Services.

I have over fifteen years of experience in the luxury watch industry – working with a number of brands in areas such as customer service, after-sales and repairs, operations management, watch sales and sourcing.

I started my Instagram account @time.on.her.hands in 2017 and shortly afterwards joined RedBar London. Being an active member of the watch community has meant I’ve been able to connect with so many experts and enthusiasts, and the idea of Watch Concierge Services came about as a way of assisting with the queries that I would often hear – “Who can I trust to buy a watch from?” “What’s the best way to sell my watch?” “Where can I get my watch serviced?” “I need another strap for my favourite watch.”

I love speaking to enthusiasts, so please feel free to drop me a message and have a chat about this hobby we enjoy so much.


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